Delete a Norilo account
Delete directly in the app
- Sign in to the owner account.
- Open More → Settings → Privacy & account.
- Select Permanently delete account.
- Type DELETE and confirm.
A successful request permanently deletes the authentication account, every restaurant or retail workspace owned by that account, and associated synchronized data. This includes staff, products or menus, inventory, suppliers, orders, customer and delivery details, reservations, feedback, loyalty and khata records, promotions, reports, expenses, cash sessions, storefront settings, and integration records. The app also clears its local business database on that device.
Request deletion without the app
If you cannot sign in or no longer have the app, email us from the address connected to the Norilo account. For a phone-only account, include the complete phone number with country code. Include the business name if known. We may ask for proportionate proof to prevent an unauthorized deletion.
Email an account deletion request
Support address: vconnect0021@gmail.com
Delete selected data without deleting the account
An owner who wants to keep the account but remove or correct a particular customer, order, staff, or other record can use the relevant management screen where available or email the support address with the specific request. We will verify authority over the workspace before acting.
Direct-ordering customers
Guest checkout does not create a Norilo account. To access, correct, or delete information attached to a guest order, contact the business that received the order or email support with the business name and order number. Do not send a public order-tracking link by email unless needed to identify the order.
A customer who created an optional account can open Customer ordering → Account, choose Delete account, type DELETE MY ACCOUNT, and confirm. This removes the customer authentication account, profile, saved addresses and favourite stores. Transaction records that a participating business must retain for fulfilment, accounting, disputes, fraud prevention or law may remain, but the customer login identifier is detached from those orders.
What is not deleted here
Deleting Norilo data does not delete a separate Foodpanda, WhatsApp, bank, Easypaisa, JazzCash, or other third-party account or the records controlled by that provider. For a Foodpanda order or account request, use Foodpanda's privacy process. A business may also have to retain limited transaction records where required by tax, accounting, dispute-resolution, fraud-prevention, or other applicable law.
Retention after a request
Active cloud data is removed when an authenticated in-app deletion succeeds or after a verified support request is completed, except for records that must lawfully be retained. Restricted disaster-recovery backups and provider security logs may keep an isolated copy temporarily until their normal retention cycles expire. Offline-only data is controlled by the device owner and can be erased by clearing app storage or uninstalling the app.